Refund Policy

This page states what actually happens if you ask for a refund today. It does not promise anything beyond what is written here or in our Terms of Service.

Standard paid plans

Regular monthly and annual subscriptions are non-refundable, except where required by law or where a specific guarantee applies (see below). You can cancel at any time — cancellation stops future billing, and you keep access to paid features until the end of the billing period you already paid for. Cancelling does not refund the current period.

The pilot performance guarantee

Customers who purchase Knowcap through the Odoo Partner Edition pilot offer (the pricing shown on our pilot offer page) are covered by a specific, conditional guarantee. It reads exactly as it does on that page:

If within the first 30 days, Knowcap does not:

• Generate one complex SOP from a captured walkthrough, instantly
• Resolve a scope-creep dispute using the confirmed record of what was said
• Demonstrate a path to saving 50 hours per 500-hour project

We will refund 100% of your subscription.

This guarantee applies to the pilot offer only. If you did not sign up through that offer, the standard-plan terms above apply instead.

How to ask for a refund

If you have an account: sign in, open the account menu in the sidebar, and choose Contact support → Refund Request. Your request reaches our team directly from inside the product.

If you have not signed up yet, or can't sign in: email [email protected] and we will get back to you.

Approved refunds are processed back to your original payment method. Once a refund is issued, any credits or usage granted for that billing period are reversed at the same time — this happens automatically and does not require a separate step from you.